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"FAQ" Tab
This tab contains a searchable FAQ knowledgebase.
Open "Search" tab to search the FAQ knowledgebase for answers. Search results are sorted.
Open "Browse" tab to browse through all the answers in the FAQ knowledgebase. Answers are conveniently grouped by products.
Follow the "subject" link to open answer details.
"Ask a Question" Tab
If you were unable to find the answer you needed in our FAQ knowledgebase, or if you have a request, here is the place to submit your question or request to our customer support specialists. First time users will have to register in order to create a new account (choose login name and password). The system will keep all customers’ accounts secure and separate.
"My Stuff" Tab
Open this tab to access your personal account information.
Only registered users are able to login.
Open "Questions" tab to browse and search through your own questions or requests.
You may review and update your request details by following the "summary" link.
"Profile" tab allows updating your email address and login information.

About the Zingerman's IT Support Web Site

Please use this web-based system to communicate with us. It helps us offer better service and it allows you to keep an archive of all communication between you and us.

When you post a question with this web site, an email is instantly sent to the zing geeks. One of us then responds to the request via the web site, and an email is automatically sent to the you, notifying you that your request has been updated.

As the discussion with the zing geek progresses, each entry is logged, providing a history of steps taken on the issue. If one zing geek is out of the office for a day, another can easily get up to speed on the issue by reading the discussion history, and then work with you to reach a solution.


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